About Us

Built on Experience, Driven by Results

Northbound Advisory was founded on a simple principle: organizations deserve consulting partners who understand real-world complexity and deliver practical solutions — not theoretical frameworks.

Our Story

Northbound Advisory was established in 2018 in Chicago, Illinois by a group of experienced operational leaders who had spent their careers inside organizations — managing teams, optimizing processes, and leading complex projects. After years of observing the gap between what consultants recommended and what actually worked, they decided to build a different kind of consulting firm.

The firm started with three partners and a shared conviction: consulting should produce measurable improvement, not impressive presentations. Every engagement should leave the client stronger, more capable, and more aligned than before. That philosophy has guided every decision we've made since.

Today, Northbound Advisory serves clients across more than fifteen industries, from mid-size manufacturers to national healthcare networks. We've grown carefully and deliberately, adding team members who share our belief that consulting is fundamentally about helping people do their best work.

Leadership Philosophy

We believe that the most effective consulting happens at the intersection of strategic thinking and operational pragmatism. Our approach begins with deep listening — understanding not just what an organization wants to achieve, but why previous efforts may have fallen short. We respect the knowledge that exists within every team and build on it rather than replacing it.

Our consultants are selected not just for their analytical capability, but for their ability to build trust, communicate clearly, and work respectfully within the cultures they enter. We believe that the best solutions emerge from genuine collaboration between our expertise and our clients' institutional knowledge.

Our Journey

Company Timeline

2018

Founded in Chicago by three operational leaders with a combined 50+ years of industry experience. First client engagement: process improvement for a regional manufacturer.

2019

Expanded into healthcare consulting. Added two senior consultants. Completed 20th project with consistent client satisfaction above 90%.

2020

Developed remote consulting methodology. Supported clients through unprecedented operational disruption. Launched organizational resilience practice.

2021

Reached 50 completed engagements. Expanded team to 8 consultants. Added strategic facilitation and team alignment services.

2022

Entered technology and professional services sectors. Achieved 94% client satisfaction rating across all engagements.

2023

Surpassed 100 projects. Established formal partnership program for long-term clients. Named one of Chicago's top consulting firms by business press.

2024–25

120+ projects completed. 15+ industries served. Continued growth with focus on quality over volume and lasting client impact.

Leadership

Our Team

Experienced professionals who combine strategic insight with hands-on operational knowledge.

Robert Chen, Managing Partner

Robert Chen

Managing Partner

25 years in operational leadership across manufacturing and logistics. MBA from Northwestern Kellogg. Leads firm strategy and client relationships.

Lauren Hayes, Senior Partner

Lauren Hayes

Senior Partner

20 years in healthcare operations and organizational development. Former COO of a 400-bed regional hospital. Leads healthcare practice.

Marcus Thompson, Partner

Marcus Thompson

Partner

18 years in process engineering and change management. Six Sigma Master Black Belt. Leads manufacturing and technology engagements.

What We Believe

Core Values

Integrity

We tell clients what they need to hear, not what they want to hear. Honest assessment is the foundation of effective consulting.

Practical Thinking

Every recommendation must be implementable with the resources, timeline, and constraints our clients actually face.

Collaboration

The best solutions emerge when external expertise combines with internal knowledge. We work alongside teams, never in isolation.

Continuous Improvement

We apply the same discipline to our own practice that we recommend to clients — constantly learning, adapting, and improving.